A Hot Seat Experience is a reserved seat in a premium location. Hot Seats are perfect for people who love a great view of the stage, aren’t fans of a GA floor or just fancy having a great seat!
 
The experience may include the following:

• Drink voucher
• Commemorative VIP Tour Laminate 
• Dedicated lane at select merchandise stands*
• Dedicated lane(s) at select bars*
• Priority Entry into the venue*
• Designated VIP check-in and onsite host
• Exclusive Tour Gift

*Venue dependant

An Early Entry Experience is a general admission standing ticket that gives you priority entry onto the floor before the general public.
 
The experience may include the following:

• Drink Voucher
• Commemorative VIP Tour Laminate 
• Early access to merchandise stand*
• Dedicated lane(s) at select bars*
• Priority Entry into the venue*
• Designated VIP check-in and onsite host
• Exclusive Tour Gift

*Venue dependant

Please note: there is no sectioned off area on the floor for Early Entry ticket holders. If you would like to gain access to sectioned-off VIP area, please look out for experiences named VIP GA Experience.

Tips:

• Talk to each other! Whether you’re in the queue or at the barrier together, get to know your fellow gig-goers. You can help save each other’s spot while you grab food or run to the toilet.
• We recommend bringing as little as possible with you. You’ll probably have to cloak anything bigger than A4 (refer to the venue restrictions).
• A great advantage of purchasing an Early Entry Experience is so you don’t have to turn up early to queue. You’ll have your own queue separate from the general admission. Save your energy for the said dancing we mentioned earlier.
• Take care of yourself and those around you throughout the show, you’re all here to have a good time.

This is the perfect experience for people who want a great spot on the floor that allows easier access to and from the floor for food and amenities.

It’s great for people who like a little more space and less jostling for a good spot on the floor. It can potentially save hours of queuing.

The experience may include the following:

• Drink voucher
• Commemorative VIP Tour Laminate 
• Dedicated lane at select merchandise stands*
• Early access to merchandise stand*
• Dedicated lane(s) at select bars*
• Priority Entry into the venue*
• Designated VIP check-in and onsite host
• Exclusive Tour Gift

*Venue dependant

This experience is perfect for people who would like to meet their favourite artist! It usually

Includes meeting your favourite artist for a photo opportunity.

This experience is usually pre-show, meaning you’ll need to be at the venue approx. 1-2 hours before General Doors. Remember to factor in time when booking.

The experience may include the following:

• Drink voucher
• Commemorative VIP Tour Laminate 
• Dedicated lane at select merchandise stands
• Early access to merchandise stand*
• Dedicated lane(s) at select bars*
• Priority Entry into the venue*
• Designated VIP check-in and onsite host
• Autograph opportunity (one item only)
• Signed Tour Gift
• Exclusive Tour Gift
• Early Entry onto the floor before the general public

*Venue dependant

Tips:

• You may be nervous, so prep what you want to say or potentially ask the Artist. Our Live Nation VIP staff are also here to help!
• Don’t forget to breathe! Be in the moment and enjoy your interaction.

This experience has access to pre-show soundcheck and/or a Q&A with your favourite artist.

It’s great for people that want a unique behind the scenes look into the artists world.

You can also watch the artist doing a Soundcheck or acoustic performance which may include a Q&A session.

The experience may include the following:

• Early Entry onto the floor before the general public
• Drink voucher
• Commemorative VIP Tour Laminate 
• Dedicated lane at select merchandise stands
• Early access to merchandise stand*
• Dedicated lane(s) at select bars*
• Priority Entry into the venue*
• Designated VIP check-in and onsite host
• Exclusive Tour Gift

*Venue dependant

Tips:

• Remember to have a question prepared in case you are called upon!
• Soundchecks are pre-show, please factor in time and turn up early.

A great opportunity to have some fun before the show along with other fans. It generally includes drinks and canapes – it’s not a formal dinner, it’s a party! There’s plenty of entertainment (keep an eye out for a few surprises) and dancing may be required.

See more of the show and avoid the bar and food queues – by having your own butler!

We will provide a drink and a snack when you check in, plus you’ll then have the freedom to purchase more food and drink from the comfort of your own seat.

Please note that the seats will be in butler friendly locations (generally price category 2).

The experience may include the following:

• Drink & snack voucher
• Commemorative VIP Tour Laminate 
• Dedicated lane at select merchandise stands*
• Priority Entry into the venue*
• Designated VIP check-in and onsite host
• Exclusive Tour Gift

*Venue dependant

A behind the scenes look into the touring world where you will gain a unique insight about how the magic of a live performance is brought to life. Generally hosted by a member of the touring party, you will trace the footsteps of your favourite performer on the stage as well as hear all the secrets and stories of the production!

The experience may include the following:

• Drink voucher
• Snack to eat prior to the show
• Commemorative VIP Tour Laminate 
• Dedicated lane at select merchandise stands*
• Dedicated lane(s) at select bars*
• Priority Entry into the venue*
• Designated VIP check-in and onsite host
• Exclusive Tour Gift

*Venue dependant

Get closer to your fave artist! Gives you an insight into the stage set up as well as a cool way of viewing the show.

Experience generally the last 3 songs unless otherwise advised.

The experience may include the following:

• Drink voucher
• Snack to eat prior to the show
• Commemorative VIP Tour Laminate 
• Dedicated lane at select merchandise stands*
• Dedicated lane(s) at select bars*
• Priority Entry into the venue*
• Designated VIP check-in and onsite host
• Exclusive Tour Gift

*Venue dependant

When will I be notified about the details of my VIP Experience? 

You will receive an email from vip@livenation.com.au approximately 3-5 days before the show. It will include all the information you will need regarding your experience and will be sent to the email address used when purchasing the tickets. Please note that the contact details provided at the point of purchase (email, mobile, mailing address) are the details used to communicate all VIP information.

What happens if I don't hear from you via email?

Please check your junk or spam folder first. If you have not received your email a few days out from the show, please contact us at vip@livenation.com.au or phone +61 386 322 500 during business hours. It is your responsibility as the purchaser to follow up information if you have not received it from us 3-5 days prior to the show.

Who is the ‘original purchaser’?

For Ticketek purchases, the ‘original purchaser’ is the person whose ticketing account the Experience was bought through. For Ticketmaster purchases, the ‘original purchaser’ is the person whose credit card was used to make the purchase. For any other Ticketing sites please contact us at vip@livenation.com.au. 

What if someone else bought the VIP Experience for me?

We understand that there are circumstances where an Experience may be purchased as a gift; or on behalf of a family member or friend. In such situations, the ‘original purchaser’s’ name must be known and stated at check-in, and proof of purchase (confirmation email) will be required in order to check-in and receive your benefits. For Experiences that involve artist interaction, photo ID and a Letter of Authority will be required for any name change.

Can I use a VIP Experience purchased via another website?

We strongly discourage the purchasing of VIP Experiences via outlets other than Live Nation and our official ticketing partners, as we cannot guarantee the authenticity of the purchase. If an Experience has been purchased from a third-party site (e.g. eBay, viagogo, Gumtree) you must know the original purchaser’s name and supply the original proof of purchase from the official ticketing agency at check-in, as outlined previously.

Please note: all VIP Experience information will be sent to the original purchaser, so you will need to ask them to forward any VIP information to you if you have purchased an experience off anyone.

Live Nation VIP reserves the right to cancel the package and/or refuse entry to any patron/s unable to provide the appropriate supporting documentation; this includes the concert ticket. These measures are taken in order to prevent scalping and ensure VIP Experiences and tickets are not purchased by more than one person.

I’ve only received my tickets, when will I receive my other inclusions?

Unless otherwise stated, we don’t post out any of the other inclusions (e.g. laminate, drink voucher, tour gift). These are usually collected on the night at the VIP check-in.

Will my tickets for the VIP Experience be sent before the show?

If you select Venue Collect as your delivery option, you will need to collect your tickets from the VIP desk or Box Office on the night of the show. If you select to have the tickets posted to you, they will be sent shortly after you have purchased or after the date any print suppression is lifted. Further information regarding the VIP Experience will be emailed to the original purchaser, within 3-5 days prior to the show. If you have a ticketing question you will need to contact the Ticketing Agent (e.g. Ticketmaster, Moshtix) you purchased from.

Ticketmaster: 0800 111 999

Ticketek: 0800 842 538

Moshtix: 1300 538 849

I have a ticketing question?

Any ticketing questions need to be directed to the ticketing agent you purchased from except for name swaps, we need to authorise those.

If I have a question about my VIP Experience who do I speak to?

If you have a question regarding your VIP Experience prior to show day contact vip@livenation.com.au or phone +61 386 322 500 during business hours.

On the night of the show speak to Live Nation VIP staff before the show commences. Any questions that arise during the show speak to a venue usher.

What are Onsite VIP Hosts?

Staff members from Live Nation VIP, who will be on hand at every show to manage the check-in process, answer questions, direct VIP ticket holders, and assist in making the Experience as enjoyable as possible.

For full VIP ticket terms, head here.

What time does the Venue Box Office open?

Please check the venue website in which you are attending, however it is usually scheduled to open approx. 1 hour prior to General Doors.

What will happen if I am late and miss the check-in period?

If you’re late, you may miss components of your VIP Experience. No compensation will be provided to latecomers. If you missed picking up any of your inclusions (e.g. Laminate, Tour Gift etc.) you will need to contact vip@livenation.com.au on the next working day, to arrange collection. Any postage will be at patron cost.

Can I get a refund on my VIP Experience if I can’t make it?

You will not be entitled to a refund if you are unable to attend the show. Under extenuating circumstances, upon presentation of supporting documentation (e.g. a doctor’s certificate), a refund request may be considered.

I require wheelchair accessibility, who do I contact for this?

Please contact the relevant ticketing agency directly for assistance purchasing any wheelchair or disabled seating.

Ticketek (special needs hotline) – 1300 665 915

Ticketmaster – 13 61 00 and follow the prompts 

Can I park at the venue?

Please check with the venue for the best parking opportunities.

Does the laminate get me backstage?

The laminate is commemorative only and does not gain or authorise access into the venue or backstage areas.

When I meet the artist can I pass on gifts to them?

We can’t guarantee that you’ll be allowed to do this as it is decided on the day by the Artist’s security.

Can I bring a camera to the Meet & Greet?

No, you cannot bring a camera or use your phone during the Meet & Greet unless otherwise advised. There will be a professional photographer who will take your photo.

Will I have a sectioned off area on the floor?

No, Early Entry refers to first access onto the floor, there is no sectioned off area (unless otherwise stated). 

What time will I need to arrive?

VIP purchasers may need to arrive 1-2 hours before General Doors open to ensure delivery of all benefits.

EMAIL US

Get in contact with us at vip@livenation.com.au.

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